Shipping policy

Altheny Shipping Policy

At Altheny, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 12 business days (Monday to Friday).
  • Estimated delivery time: 7 to 15 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom and United States:

  • Royal Mail
  • Yodel
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Duties & Taxes (DDP) We are committed to providing a seamless experience. For our clients in the United Kingdom, all orders are dispatched on a Delivered Duty Paid (DDP) basis. This means that all applicable customs duties and local taxes are absorbed by Altheny and included in your final purchase price. You will not encounter any unexpected charges upon the arrival of your garments.

Questions?

Visit our Frequently Asked Questions page or contact our customer services here.

Contact Information:

Head Office: RM Digital Ventures LLC
Address:  911 E ATLANTIC BLVD STE 101, Pompano Beach, FL 33060

Email: contact@altheny.co.uk

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.