FAQ

 

Client Services & FAQ

How may I contact Altheny's client services? You can reach our dedicated team by visiting our Contact page or by emailing us directly at contact@altheny.co.uk. We are here to assist you with any inquiries regarding your wardrobe or orders.

Where does Altheny deliver? At this time, we offer exclusive delivery to addresses within the United Kingdom.

What are the delivery charges? We are pleased to offer complimentary standard delivery on all orders within the United Kingdom. There are no additional shipping costs applied at checkout.

When can I expect my order to arrive? To maintain our standards of quality without the traditional retail markup, your garments are crafted and dispatched directly from our specialised manufacturing partners. Below are our standard timeframes for all UK deliveries:

  • Order Cut-off Time: 5:00 PM (GMT). Orders placed after this time will be processed the following business day.

  • Processing & Dispatch: 1 to 3 business days (Monday to Friday).

  • Transit Time: 6 to 12 business days (Monday to Friday) directly from our global partners.

  • Total Estimated Delivery: 7 to 15 business days. For further details, please consult our official Shipping Policy.

Is my payment information secure? Your privacy is our utmost priority. All transactions on our website are strictly confidential and safeguarded by advanced SSL encryption technology. We continuously upgrade our infrastructure to ensure your data meets the highest global security and regulatory standards.

Which payment methods are accepted? To ensure a secure and seamless checkout experience, we accept all major credit cards (Visa, MasterCard, American Express), as well as Apple Pay and Google Pay.

Where can I review Altheny's official policies? For complete transparency, we invite you to read our Terms of Service and Privacy Policy using the links provided in our website's footer.

My order is delayed. How do I track it? While 99% of our orders arrive within the estimated timeframe, occasional transit delays can occur. You can monitor your delivery status in real-time via our Track My Order page. If your package has not arrived 3 business days after the expected delivery window, please reach out via our Contact Us page, and our team will resolve it for you immediately.

What is your return and refund policy? We stand by the quality of our garments. You may submit a refund request within 30 days of your item being delivered. For full instructions on how to initiate a return, please refer to our Return & Refund Policy.